Pictured Left to Right: Nancy Magana, Anthony Mwangi, Jhannaya Brown-Tanks, Tera Hill
Congratulations to Anthony Mwangi, in Residential Services in Pierce County!
Customer Service at SA means we listen, take time to understand our customers’ needs, and follow through on our commitments. Customer Service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after requirements are met.
Anthony Mwangi is recognized for outstanding commitment to providing consistent, high-quality service. He listens to clients and takes initiative in creating and supporting plans for each individual to meet their goals.
La nominación afirma:
“Anthony has been a valued member of the team and has the go-getter, goal-achieving mentality that is admirable in this line of work. He consistently shows our clients that he is ready for what the day brings and genuinely interested in setting up a game-plan while assisting in accomplishing goals with clients. He provides client support from beginning to end, communicating with fellow team members, reaching out to outer resources while including the clients in every step of the way. Anthony pays close attention to how clients learn and find ways to teach them new things according to their individual learning and communication styles . Anthony has demonstrated over and over again that he wants to see clients thrive and commits to seeing the whole plan through.
For instance, a client had a goal to improve their personal hygiene skills but didn’t know where or how to start. Anthony took the initiative to create a plan with the client and discussed steps, supplies needed, and obstacles that would hinder them from achieving this goal. Anthony and the client worked as a team to create a routine and calendar and asked his supervisors for help on how to assure fellow staff are aware and on the same page. The client expressed their gratitude for what Anthony did and continues to do for them.”
Thank you, Anthony, for your dedication, individualized care, and high-quality service.
***Remember: all employees are eligible to receive the SA Value Award – submit your nomination for a co-worker today!


