Certificación RIGHT RESPONSE

RIGHT RESPONSE Certification provides participants with the skills and knowledge to effectively manage and de-escalate conflict in both personal and professional settings. This course emphasizes prevention, teaching participants to recognize their own stress responses and maintain an Optimal Performance Range™ in high-pressure situations. Through interactive training, participants will learn how to use de-escalation strategies to manage escalating situations, provide post-crisis support, and apply physical safety techniques when necessary.

The training covers both basic and advanced skills, including creating proactive environments, trauma awareness, motivational models for de-escalation, and ethical considerations for physical intervention. Upon completing the course, participants will be prepared to analyze incidents, implement prevention strategies, and maintain safety in high-stress situations.

RIGHT REPSONSE is available through attending a pre-scheduled certification workshop, scheduling an onsite workshop, or licensing and Instructor Certification Courses (ICC). ICCs allow you to bring back these critical skills in house by licensing and certifying your own trainer. For more information on scheduling, or to explore licensing and ICC options, please contact the ​Service Alternatives Training Institute.

Part 1: Basic Skills

Prevention

• Our Stress: You will learn the definition of stress and recognize how we respond in a stressful

situation.

• Optimal Performance Range: You will learn the stress cycle, how stress can elicit an

Optimal Performance Range of response, and factors that can prevent the Optimal Performance

Range from being maintained.

• Self Care: You will learn strategies to manage stress and help to find an Optimal Performance

Range.

De-escalation

• De-escalation Process: You will learn the de-escalation process and its context.

• Self: You will learn intervention strategies for applying the de-escalation process.

• Others: You will learn basic intervention strategies to use during an escalation.

• Environment: You will learn basic intervention strategies to use for the environment.

Postvention

• Postvention Learning: You will learn how to analyze incidents to better manage them in

the future.

Physical Safety

• Basic Skills: You will learn basic movements, avoidance, repelling, and protection safety

techniques.

Part 2: Advanced Skills

Prevention

• Proactive Environments: You will learn the five components of proactive environments

and how they can aid in prevention.

• Effects of Trauma: You will learn the general types of trauma and the cycle trauma can

create.

• Positive Behavior Support: You will assess and understand the functions of behavior and

learn the principles of changing behavior.

De-escalation

• Motivational Model: You will learn the internal and external motivators of an escalation

and the corresponding responses for each motivation.

• Restabilization: You will learn why a person needs restabilization.

Postvention

• Postvention Teaching: You will learn the principles for helping a person to learn from the

situation to prevent future occurrences.

• Cycle of Reflecting: You will learn how to analyze incidents, to better manage them in the

future.

Physical Intervention

• Ethical Considerations: You will learn why ethical considerations must be made with the

use of therapeutic physical intervention.

• Techniques: You will learn how to maintain safety by using the appropriate level of

therapeutic physical intervention and to recognize and avoid compromised safety.

RIGHT RESPONSE ha sido utilizado por personal de los siguientes sectores:

Hogares para adultos

Centros de asistencia

Pensiones

Campamentos y programas extraescolares

Casinos y hostelería

Centros residenciales de crisis

Guarderías infantiles

Centros de detención

Refugios de emergencia

Hogares familiares

Hogares de acogida

Hogares de grupo

Hospitales

Entornos de empleo con apoyo

Escuelas públicas y privadas

Instalaciones de acceso público

Alzheimer’s disease

Síndrome de Asperger

Trastorno por déficit de atención/hiperactividad

Trastorno del espectro autista

Trastorno bipolar

Trastorno de la conducta

Trastornos del desarrollo intelectual

Trastorno explosivo intermitente

Trastornos obsesivo-compulsivos y afines

Trastorno de oposición desafiante

Trastornos de la personalidad

Trastorno generalizado del desarrollo

Trastorno de estrés postraumático

Trastorno de apego reactivo

Espectro de la esquizofrenia

Tourette’s Disorder

Daño cerebral traumático

Atención sanitaria del comportamiento

Acoso escolar

Gestión de la desobediencia civil

Servicios de extensión comunitaria

Intervención/Asistencia en crisis

Discapacidades del desarrollo

Violencia doméstica

Intervención en pandillas

Asesoramiento matrimonial y familiar

Salud mental

Asesoramiento sobre el abuso de sustancias

Prevención/Intervención del suicidio

Tratamiento terapéutico

Atención a los traumatismos

Violencia en el lugar de trabajo

Advanced: 14 hours

Elements+: 11 hours

Elements: 7 hours

Primer: 5 hours