RIGHT RESPONSE® Certification

RIGHT RESPONSE Certification provides participants with the skills and knowledge to effectively manage and de-escalate conflict in both personal and professional settings. This course emphasizes prevention, teaching participants to recognize their own stress responses and maintain an Optimal Performance Range™ in high-pressure situations. Through interactive training, participants will learn how to use de-escalation strategies to manage escalating situations, provide post-crisis support, and apply physical safety techniques when necessary.

The training covers both basic and advanced skills, including creating proactive environments, trauma awareness, motivational models for de-escalation, and ethical considerations for physical intervention. Upon completing the course, participants will be prepared to analyze incidents, implement prevention strategies, and maintain safety in high-stress situations.

RIGHT REPSONSE is available through attending a pre-scheduled certification workshop, scheduling an onsite workshop, or licensing and Instructor Certification Courses (ICC). ICCs allow you to bring back these critical skills in house by licensing and certifying your own trainer. For more information on scheduling, or to explore licensing and ICC options, please contact the ​Service Alternatives Training Institute.

Part 1: Basic Skills

Prevention

• Our Stress: You will learn the definition of stress and recognize how we respond in a stressful

situation.

• Optimal Performance Range: You will learn the stress cycle, how stress can elicit an

Optimal Performance Range of response, and factors that can prevent the Optimal Performance

Range from being maintained.

• Self Care: You will learn strategies to manage stress and help to find an Optimal Performance

Range.

De-escalation

• De-escalation Process: You will learn the de-escalation process and its context.

• Self: You will learn intervention strategies for applying the de-escalation process.

• Others: You will learn basic intervention strategies to use during an escalation.

• Environment: You will learn basic intervention strategies to use for the environment.

Postvention

• Postvention Learning: You will learn how to analyze incidents to better manage them in

the future.

Physical Safety

• Basic Skills: You will learn basic movements, avoidance, repelling, and protection safety

techniques.

Part 2: Advanced Skills

Prevention

• Proactive Environments: You will learn the five components of proactive environments

and how they can aid in prevention.

• Effects of Trauma: You will learn the general types of trauma and the cycle trauma can

create.

• Positive Behavior Support: You will assess and understand the functions of behavior and

learn the principles of changing behavior.

De-escalation

• Motivational Model: You will learn the internal and external motivators of an escalation

and the corresponding responses for each motivation.

• Restabilization: You will learn why a person needs restabilization.

Postvention

• Postvention Teaching: You will learn the principles for helping a person to learn from the

situation to prevent future occurrences.

• Cycle of Reflecting: You will learn how to analyze incidents, to better manage them in the

future.

Physical Intervention

• Ethical Considerations: You will learn why ethical considerations must be made with the

use of therapeutic physical intervention.

• Techniques: You will learn how to maintain safety by using the appropriate level of

therapeutic physical intervention and to recognize and avoid compromised safety.

RIGHT RESPONSE has been used by staff in the following industries:

Adult Family Homes

Assisted Care Facilities

Boarding Homes

Camps and after-school programs

Casinos and Hospitality

Crisis Residential Centers

Day Care Centers

Detention Centers

Emergency Shelters

Family Homes

Foster Homes

Group Homes

Hospitals

Supported Employment settings

Public and Private Schools

Public access facilities

Alzheimer’s disease

Asperger Syndrome

Attention Deficit/Hyperactivity Disorder

Autism Spectrum Disorder

Bipolar Disorder

Conduct Disorder

Intellectual Developmental Disorders

Intermittent Explosive Disorder

Obsessive-Compulsive and Related Disorders

Oppositional Defiant Disorder

Personality Disorders

Pervasive Developmental Disorder

Posttraumatic Stress Disorder

Reactive Attachment Disorder

Schizophrenia Spectrum

Tourette’s Disorder

Traumatic Brain Injury

Behavioral Healthcare

Bullying

Civil Disobedience Management

Community Outreach Services

Crisis Intervention/Assistance

Developmental Disabilities

Domestic Violence

Gang intervention

Marriage and Family Counseling

Mental Healthcare

Substance Abuse Counseling

Suicide Prevention/Intervention

Therapeutic Treatment

Trauma Care

Workplace Violence

Advanced: 14 hours

Elements+: 11 hours

Elements: 7 hours

Primer: 5 hours