Emotional Intelligence in Practice

Emotional Intelligence in Practice is an advanced training course that provides participants with the opportunity to deepen their skills in the four key categories of emotional intelligence (EQ): self-awareness, self-management, social awareness, and relationship management. This course builds on foundational knowledge, offering practical tools and techniques that can be immediately applied to enhance your effectiveness in both work and personal life.

Participants will explore the role of values in decision-making, learn to apply the Ladder of Inference model to increase self-awareness, and develop strategies for maintaining self-control in high pressure situations. The training also addresses cognitive biases, such as the fundamental attribution error, and their impact on interactions with others.

Additionally, participants will learn techniques for expanding empathy, using the social contract to foster team cohesion and psychological safety, and enhancing communication skills through listening with inquiry. The course includes the application of the Cycle of Reflecting model to help you analyze mistakes and successes, ensuring continuous learning and growth. While prior completion of Foundations of Emotional Intelligence is beneficial, it is not required.

Emotional Intelligence in Practice is available through attending a pre-scheduled training session, scheduling an onsite session, or as a Train-the-Trainer model, allowing your organization to integrate this knowledge into your training programs. For more information or to explore your options please contact the Service Alternatives Training Institute.

Upon completion of this course, participants will:

• Recognize their emotions and have gained skills to keep their emotions in check.

• Understand what role their thoughts play in fueling their emotions.

• Learn how to reframe their thinking to positively channel their emotions.

• Identify strategies for using their emotions to improve communication.

• Identify techniques to handle difficult situations more effectively and improve

working relationships

This course is beneficial for formal and informal leaders of all levels, and across professions. The information and competencies advanced through this training are also applicable in everyone’s life outside of work.

7 hours